The Customer Service Portal gives you a digital overview of your presses, current contracts, hotline cases, stocked spare parts as well as current news and events relating to your press technology.
You no longer need to gather the information yourself, but can now see everything at a glance. That saves time and greatly simplifies the task of managing your press shop. After logging in, you obtain an overview of open requests as well as the contact details for your contact person, and current news.
Via a simple navigation takes you to an overview of your presses including the associated processes, protocols and contracts - regardless of manufacturer and location.
Say goodbye to time-consuming searches and use the digital repository of the Service Portal. All service contracts including the current inspection protocol are also available in the Service Portal.
This let you check the status of your hotline units - no matter when and where you are currently located.
You can also find details of previous hotline requests in the portal. They can be filtered by a variety of criteria – for example whether a case is still open or already closed, or which specific system they relate to.
Customers can open a new service request at any time – whether via a PC in their workplace, or anytime or anywhere using via any mobile devices.
Using the Service Portal, you can quickly and easily check the availability of spare parts. Whether a particular Schuler spare part is available in the central service warehouse can be determined easily in just a few clicks based on the relevant part number and an inquiry that part submitted right away.
See the advantages of the Service Portal for yourself:
Everything at a glance online - anytime and everywhere
Overview of your machine data
Fast access to relevant contacts such as the Remote Service hotline and your direct sales contact
View the immediate availability of your parts
Send inquiries more easily
Enormous time saving and simplification of data management in the press shop
Effective electronic data management
Concentrate on your core business